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Posts Tagged ‘flexible’

Honoring Your Friends

April 1st, 2009

Orange friends: Be active with them and don’t slow them down. Be spontaneous, fun and not a drag. Stay optimistic and upbeat in conversations. Don’t ask them to do a lot of planning and details, but stay flexible and ready to spring into action. Recognize that they’re constantly busy and will not always stay on track.

Blue friends: Be receptive to longer conversations and share your feelings and thoughts. Praise their imagination and creativity and be aware they wear their heart on their sleeve. Actively listen to them without fixing, as they listen to you, spend quality time one-on-one with them and stay supportive.

Green friends: Be mindful of their need for independence and desire to think things through and consider all options. Be aware of their natural curiosity about life and give them things that challenge their problem-solving abilities. Respect their inventions and ideas and remember that they look for credibility and prefer much of their communication by e-mail.

Gold friends: Remember to stay on time and on track. Be dependable and loyal and make sure to be extra organized and efficient. Do what you say and return things you borrow promptly. Be aware that they have a close and small circle of friends, a definite line between work and personal life, and a strong sense of privacy. Keep conversations with them focused and to the point.

Inside the Media: Oranges and Blues Everywhere

February 1st, 2009

As I get to do a fair number of media interviews, I’ve been very blessed to meet a bunch of media people in front of the camera and microphone and behind the scenes.

Spend about five minutes in any studio or radio station and you’ll quickly notice that the vast numbers of people are Orange and Blue. Both Colors have great flexibility, a strength that’s crucial in the business, and both share a core need to work with (and help) people. Yes, there’s prep stuff…but both Colors can control how much they do, and being on-time is not optional. It’s why every Orange in the business won’t ever share the typical Orange value of “almost” on-time.

Here are a few stories where you’ll quickly see the persons’ Colors:

A popular radio gardening show host frequently runs over into the newscast breaks. The host has a very soft voice, is incredibly patient, and finds it impossible to cut someone off. He also takes every caller still on hold at the end of the show because he wants to help them, and reward them for their patience. When he recently shared he couldn’t respond to all his e-mails anymore, he seemed on the verge of tears, sharing he felt so bad that he was letting people down as a result.

Before a recent morning interview, I was visiting with the traffic lady at the station who seemed very sad and depressed. When I asked what was wrong, she admitted that she was really concerned about how people would get to work with all the congestion and accidents that morning…

Last year I was scheduled for a one-hour radio show on Colors with a friend of mine. But that day, the station had installed a new telephone and computer system. There wasn’t a soul who could figure it out. Her first words were “OK, this could be fun…” and she actually meant it!

No, the phones didn’t work after the first call, but she unplugged things a couple of times, press this, I wonder what this does, re-booted it, took a call on her cell phone and passed on the question and NEVER got stressed. I don’t mean didn’t let it show – I mean did NOT let it affect her, her tone of voice, demeanor or show.

After my segment, the next guest didn’t show. No problem. She went onto a web site and started talking for 15 minutes on an upcoming theatre production with zero notice, no hesitation, stumbles, or anyone listening having a clue that none of her planned segment was coming together. Whatever the industry or job, that takes talent and you can count on any Orange pulling it off.

What Do We Want to “Make” Others Be Or Do?

June 1st, 2008

It was just before six A.M. and I was trapped in a downtown hotel room without a coffee maker. Unfortunately, my policy is “no coffee – no workee!”

A few blocks down the street, I was fourth in line at a coffee shop, but I didn’t know I would still have some things to learn about how to order from the only high Gold clerk on shift. A single lady two ahead of me ordered three plain bagels to go. A few minutes later, the clerk reminded her that they were being toasted. But the customer just wanted them to go. “Well, you have to tell me that next time. We ALWAYS toast them.” The next customer asked about something he didn’t see on the shelf. “No, you have to come back after 10 A.M. I’m by myself here, you know.” That comment discouraged him altogether.

The high Blue lady just ahead of me didn’t fare any better, even though she seemed quite agreeable when being told “you’ll have to just wait a minute, I HAVE TO wipe down the counters first.” It did give her a chance to turn around and chat with me.

How did I make out? Well, my two banana nut muffins turned into something I didn’t recognize. When I asked to have them changed, the comment to me was, “you’ll have to speak up next time, I can’t hear you with the noise back here.” Good to remember – if there is a next time…

A funny story? Certainly. But as I was enjoying my coffee and muffins, I couldn’t help but wonder how often all of our Colors want to re-train or educate people to do things “our” way. Faster, slower, more paperwork, better organized, softer on people, better researched, with more flexibility, staying on track longer, shorter or better, or any number of ways. Which do you do, even without realizing it?

After all, without the tools of Colors, people only see, hear and judge our words and actions, and not our intentions.

The Colors of Santa?

December 1st, 2007

His Green plans all year round, creates efficiencies and makes sure to learn from last year, since there’s no room for error when you’re working one long night where everything is on the line and HAS to go perfectly.

His Gold makes a list, OK many lists, checks them twice (at least) and plans the most efficient route. Plus, Santa is NEVER late, sick or misses a year. THAT is not an option – ever.

His Blue LOVES kids and everyone. He always has time to really listen to them and makes sure each of them feels included and gets to experience the special feeling of Christmas. Santa just wishes he could see the faces of kids when they do get to open that special present…

His Orange is hugely positive. He’s always laughing (HO HO HO!) and is very flexible, since kids have been known to change their minds about the fifty gifts they really really have to have this year. And Santa’s not really that strict with the naughty or nice thing, if the truth were known…who can remember stuff from February…oh – and his high Orange is very generous!